Frequently Asked Questions (FAQs)

Please email us with additional questions: ravens@seasonticketrights.com.

General Questions

What are Baltimore Ravens PSLs (Permanent Seat Licenses)?
For information about Baltimore Ravens PSLs, see the Permanent Seat License Info page in the Marketplace.
What are Baltimore Ravens PSL Wait List Positions?
For information about Baltimore Ravens PSL Wait List Positions, see the Wait List Position Info page in the Marketplace.
How long does it normally take to complete a transaction?
It normally takes about 2 weeks to complete a transaction. This time may vary depending on various factors, including how quickly we receive payment and how quickly you send the transfer paperwork to the Ticket Office.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer before it expires. This ensures buyers receive a quick response to their offer. This also helps ensure all listings are active attempts to sell because a listing will be removed if a seller allows multiple offers to expire.
What time zone is used to determine the expiration time for an offer?
Eastern Time Zone.

Seller Questions

What if I want to split up my Baltimore Ravens PSLs or Wait List Positions for sale?
Wait List Positions cannot be split up for sale. If you wish to split up your PSLs for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing #XXXX.
How can I contact a buyer?
All negotiations are private and anonymous. You will not receive the buyer's contact information until the buyer has submitted payment during the transaction. If you would like to send a message to a buyer, please send us an email and we will forward it to the buyer on your behalf.
What are the seller fees for PSLs?
The seller is charged a Transaction Fee calculated as 5% of the sale price (minimum $250). This fee will be deducted from the check we send you after your transaction is complete. This Transaction Fee is different from the normal $50 per seat transfer fee, which the Baltimore Ravens have waived for all transactions using the Baltimore Ravens Marketplace.
What are the seller fees for Wait List Positions?
The seller is charged a Transaction Fee calculated as 5% of the sale price (minimum $100). This fee will be deducted from the check we send you after your transaction is complete. This Transaction Fee is different from the normal $25 transfer fee, which the Baltimore Ravens have waived for all transactions using the Baltimore Ravens Marketplace.

Buyer Questions

What happens if my transfer is not completed?
Our BuyerSecure Guarantee states that once we confirm your transaction will not be completed, we will send you a full refund, including the Marketplace Transaction Fee.
What if I want to submit an offer for only some of the PSLs or Wait List Positions in a listing?
Wait List Positions cannot be split up for sale. If you would like a seller to split up their PSL listing, please send us an email with your proposed offer amount and the seats you would like to purchase. We will forward the email to the seller on your behalf.
How can I contact a seller?
All negotiations are private and anonymous. You will not receive the seller's contact information until you have submitted payment during the transaction. If you would like to send a message to a seller, please send us an email and we will forward it to the seller on your behalf.
What are the buyer fees for PSLs?
The buyer is charged a transaction fee calculated as 10% of the sale price (minimum $250). This fee is due when you submit payment. This Transaction Fee is different from the normal $50 per seat transfer fee, which the Baltimore Ravens have waived for all transactions using the Baltimore Ravens Marketplace.
What are the buyer fees for Wait List Positions?
The buyer is charged a transaction fee calculated as 10% of the sale price (minimum $100). This fee is due when you submit payment. This Transaction Fee is different from the normal $25 transfer fee, which the Baltimore Ravens have waived for all transactions using the Baltimore Ravens Marketplace.

 

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